GHA, the largest social housing landlord in Europe are a not-for-profit organisation who have since 2003 aimed to deliver better homes and neighbourhoods for their now 63,000 tenants and 26,000 factored homeowners. They are a not-for-profit organisation whose tenants have grown more satisfied with them as a landlord but know they have to do more to listen and engage and respond to tenants' needs. The past year has seen enormous improvements to tenants' homes, communities and the city of Glasgow due to an investment programme and the hard work of GHA staff, the report shows where these improvements have been made and also highlights the achievements
of various staff who were nominated for the Recognise Awards. These awards acknowledge outstanding effort and the improvements they have helped generate. The report tells the story behind each nomination exploring the commitment from staff and tenants alike to making a difference to the customers of GHA.